Specsavers seeing to your needs!
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Since our relocation in October of 2015, our Specsavers branch at Newport has gone from strength to strength. As our store expanded we had to learn to adapt to a completely different way of working within the new space. We now finally feel at home here, after making some essential changes based on our customers’ feedback.
Customers were disorientated at the somewhat futuristic idea of free flow customer interaction and arrivals using
I-pad technology. While it may have been embraced by other retailers before ourselves, it wasn’t the right option for our business. So in response local retail director, Catherine Kidd, reinstalled one designated point of contact for her customers, saying: “My customers wanted a reception, which I understand and support.”
In 2016 the on-site lab manufactured 21,000 pairs of glasses for Island residents and performed eye tests for just under 20percent of the Island’s population.
The Hearing provision has achieved HCA (hearcare assistant), qualifications for the direct support team who work with qualified audiologist and director of Hearcare, Sam Woodford. They continue to deliver excellent in-store and home visits, for those unable to make the journey in. Friendly respectful and compassionate with their customers, the rapport witnessed is quite something.
As an Island health service we face ongoing battles to attract qualified healthcare professionals to relocate to the Island on a permanent basis. While we have a loyal locum provision who support us and frequently return, their services and accommodations come at a premium. We are making connections with the schools to encourage their students to consider this excellent career for themselves. Four years of study delivers a respectable starting salary, and the qualification itself gives huge stability and future succession into business ownership, if so desired.
We have always been keen to grow our own and are actively doing so. We eagerly await the return of our contact lens optician who, after spending a year at Bradford converting his qualification to be an Optometrist, returns in September to begin his final year of supervision. We are hugely proud of him. We have had the pleasure of working with another budding Optometry student this summer who is a local Cowes resident, and we are looking to her to be part of our long term solution.
Alongside team members qualifying and studying for Dispensing qualifications are Lab apprentices, management trainees and optical assistants. Development of our team remains a really strong focus. They are a fantastic group of individuals, who collectively make a great team and are a pleasure to work with.
Always on the look out to improve, our team are currently celebrating becoming the first retail store on the Island to have the whole team qualified in dementia awareness. We deal with a whole spectrum of people in our line of work, so enhancing awareness on specific areas of understanding needed to deliver excellence for all is key.
We would like to say a great big thank you for all our customers who have been supportive and understanding through our adaptation period since the move. We value you a great deal and hope to see you soon.
107 High Street Newport
Isle of Wight, PO30 1TJ
Tel: (01983) 821280
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